I love my job to pieces, but one area of our business that I could see myself loving just as much is water treatment. It’s just so cool to take not-so-great water and make it become really great. Water treatment is such an essential part of what we do—it’s cool to be able to make people happy with the water they use for drinking, laundry, washing cars, and cooking. That’s just part of what a water treatment installer gets to experience on a typical day.
The day generally starts with some breakfast, which we offer here in the company. This is when the team talks about the installs, service calls, and maintenance calls they have lined up for the day. After that is handoffs, which is where the service tech or salesperson who gained the customer’s approval to put in a new unit will meet with the installer and hand off a packet of information including pictures and job instructions. We do handoffs so the customer expectation isn’t dropped and the installer knows what they need to do, where they need to do it, and how they need to do it. (These handoffs usually aren’t for jobs lined up on that same day, just to give everyone enough time to be prepared.)
Next, the installer will prep the water treatment equipment and load up all the supplies with job packets that are laid out in the warehouse. They will try to make sure to get to their destination on time and talk with the customer (if available) to discuss what work they’re going to do, how long it’s expected to take, and whether they’ll meet again at the end of the day.
Certain tasks have different timeframes, including soaking media with water, backwash, and the cleaning process. Installers make sure to do all of these at the right time to be as efficient as possible. If present, the technician will review the new piece of equipment with the customer so they know how to work it, what to do if it starts beeping, and how to take care of issues if they don’t have a service agreement. (We like to review these topics just to make sure the customer is 100% satisfied.) Then the installer collects the agreed upon amount and moves on to get ready for the next day.
We’re definitely looking for water treatment apprentices to join our team right now. If you’re interested, be sure to head over to WislerJobs.com for more information. Or if you need a new water treatment system in your home, just give us a call at 540-483-9382.