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- By James Wisler
As we always say, a warranty is only as good as the company that stands behind it. A lifetime warranty would not be very useful if it was prohibitively difficult to actually get the company to honor it. The typical experience when a customer has to exercise a warranty can be excruciating. Fine print, stipulations, and restrictions just end up causing the warranty to become an unnecessarily complex and hassle-filled process overall. That’s why our goal at Wisler Plumbing is to make the warranty as easy and obstacle-free as possible.
This starts by giving a clear explanation of what is covered by the warranty for all the items we offer. Products will usually have a manufacturer’s warranty covering components over a certain time period. Take a look at water heaters, for example: they are usually covered with a six year manufacturer’s warranty on the tank. We back up the manufacturer’s warranty with a labor warranty right alongside it. This means that if the water heater tank were to have any issues, it would be replaced and we would cover the labor involved at no cost to you.
If you were to look at the competition, they probably don’t offer the same comprehensive support to back up the warranties they offer. There are plenty of horror stories about customers who are being led in circles over the phone. Many companies do not provide a labor warranty to go along with the manufacturer’s warranty. Calling a big box retail store in this case may result in the employee directing the customer to take their issue up with the manufacturer. If not, the customer may be instructed to uninstall the unit themselves and bring it into the store. Very few homeowners are able to uninstall their own water heater, and even if they do, it is an unnecessarily difficult step.
All of these unexpected issues tied to the warranty are avoided when clients do business with Wisler Plumbing. Whenever we give our clients a warranty, there will be absolutely no surprises. People that place their trust in us can be confident that our 24/7 support is available any time they need help. There’s no confusing small print, no extra cost, and no uncertainty. There are also no unnecessary steps you need to take to make sure you are covered—when we provide a warranty, it truly means no cost to you.
If you have any questions about how we back up our products and labor with clear warranties, give us a call at (540) 352-4262.