How We Handle and Prioritize Repairs - Wisler Plumbing & Air

There are 3 types of services available in HVAC, plumbing, and even water treatment: maintenance, repair, and replacement. Maintenance describes a proactive effort to prevent downtime and maximize the usefulness of a system. Repair is when something in a system has broken and you’re having to react to the situation. It could be when you don’t have any heating or cooling, or when your drain gets stopped up. (This is what we would call a demand situation.) Last is replacement, which sometimes becomes necessary during repair or maintenance. This is when one or more existing components of a system must be changed out for a new component.

Repairs are generally urgent in manner. If you lose the heating in your house when it’s cold outside, you’ll want the situation resolved as soon as possible. We have to do a good job with managing these kinds of urgent demands and get to the client’s house. There can be a lot of pressure and anxiety that comes with a repair, so we try to do our best to prioritize it over something less urgent. Any repair (which involves reacting to a situation) will have a service charge associated with it. We have a $79 service charge for non-Diamond Club family and a $49 service charge for our Diamond Club family.

What that service charge covers is our ability to bring a well-stocked truck to the home with a qualified technician. The technician diagnoses the situation, figures out what’s going on, and then presents the homeowner with a list of options. Before we do any work that would cost more than that initial service charge, we make sure the homeowner is given options in writing about what’s available for them to move forward and repair their system. If it cannot be repaired, the options would include a potential strategy to replace whatever component is affected.

In general, an HVAC repair is potentially going to range between $300 and $600. Of course, there are repairs that are higher or lower than that range, but that’s a good average amount to get an understanding. It really depends on the system’s age and the type of parts it uses. A high-efficiency system has parts that can be very expensive if they’re not under warranty, so it really depends on the specific situation.

If you’re having cooling or heating issues in your home that need immediate attention, Wisler Plumbing & Air prioritizes those kinds of situations so they can be resolved as soon as possible. Diamond Club family gets a reduced service charge, too. To learn more, contact us online or give us a call at 540-483-9382.