The structure at our company brings a lot of value to our clients and employees, but sometimes structure can snub out some of the fun. It’s incredibly important for our employees to really enjoy coming to work every single day. That’s why we’ve recently been focusing on cultivating a welcoming and family-friendly culture.
Over the past couple of years, we’ve been taking a short amount of time every morning to have breakfast together during what we call a morning huddle. During some of these huddles we might do trivia or play other short games that only take a few minutes. In one of our recent huddles we played Minute to Win It: Face the Cookie. (The goal is for the player to move a cookie from their forehead to mouth in a minute or less without using their hands.) Sometimes we all need to have these kinds of fun little activities to lighten up the environment. They definitely allow us to build closer relationships with the people we work alongside every day.
During our morning huddles we also take time to recognize both professional and personal accomplishments. We like to read out loud any positive feedback a client gives to one of our team members and give them some well-deserved kudos. It’s definitely something that should be shared, because this person worked very hard to serve the client and meet their expectations. Overall, our morning huddles are a lighthearted time we use each day to rally everyone together, have a little bit of fun, and lighten the overall mood.
We do water events in the summer, which gives us a chance to bring family members along to help take part in the fun. We also go to Rail Yard Dawgs hockey games each year (usually in February), which is a really fun time for our organization. The whole family can go watch the game, and we also get to serve the community. Just recently we had a company dinner at Center in the Square in Roanoke. Parents could drop off the kids at the Kids Square to enjoy some fun activities for a few hours. We also had an arcade and pinball for the adults, so this was a very fun event for everyone.
Every summer we try to do a cookout with lots of fun food-related things to do. We eat breakfast together and several of our team members make different kinds of dishes that show off their barbecuing and cooking skills. At the end of the day, it’s really about building support and camaraderie with each other. There are times when it’s not always fun, but that’s just real life. Then there are the times when you have to be intentional about making a fun environment to build deeper connections and relationships.
There were a few occasions when I’ve had service personnel in my home who were negative from the moment they came in the door. They were complaining and had an unfavorable attitude, which was just not fun for me as a homeowner. The bottom line is, our attitude—whether negative or positive—will carry through to others. We think it makes the most sense to have a solid, happy family who cares about making a positive impact on the people around them.