The ‘Big 20’ is the minimum standard we hold ourselves to at Wisler Plumbing and Air. Onboarding for every single member of the team includes signing an agreement to uphold these standards while representing the company. When we make a mistake or come up short, we can always come back to these standards; we can […]
Our mission statement here—and my mission statement, really—is to honor God, serve people, be diligent, do quality work, and grow profitably. I want to extrapolate a couple of things from that statement: Serving people well, being diligent, and doing quality work are practices that are very important to me. The quality of the work we […]
Satisfaction guarantee is such a broad term for a company to use, so I want to talk about what it means to me and give some concrete examples. We’re in the customer service business (which is also a very broad term). If one of our clients is dissatisfied because we’ve failed them in some way, […]
Sometimes companies can be fearful of talking about a topic like satisfaction guarantees for a couple of reasons. One is because if someone is not satisfied, we have to take ownership of our mistake, and that doesn’t always feel very good. Another reason is because we can be fearful of people taking advantage of a […]
One of the most frustrating things for a homeowner is setting up an appointment for a service person to come to their home and they don’t show up, show up late, or don’t follow directions. We focus on being on time, and we give a two hour window in which we will arrive. We also […]
You know the old adage, there’s more than one way to skin a cat? Everyone has their own way of doing things. When I talk about the Wisler way, I’m not saying it with arrogance, but as a way to describe our approach to getting things done. There are definitely many different perspectives and other […]
Homeowners have drastically different needs from a business owner. Commercial businesses really view their problems as just an expense that needs to be taken care of. Homeowners, on the other hand, usually don’t have the resources that a business does from a financial standpoint. So why do we choose to only work with residential customers? […]
We decided at Wisler Plumbing that we were going to charge by the task instead of based on materials and time. We feel that this is simply the superior option for our clients. One really important aspect of task pricing is the ability to provide a clear price to clients in advance, before any work […]
At Wisler Plumbing, we want to make the payment process as easy as possible for our clients. One of the ways our service department does this is by always collecting payment upon completion of the job. For large remodeling jobs, we will collect a percentage of completion at the end of each month. While this […]
At Wisler Plumbing and Air, we want to make the payment process as easy as possible for our clients. One of the ways our service department does this is by always collecting payment upon completion of the job. One of the options we offer is payment by credit card over the phone if clients will […]
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If there is something we can fix, we’d love to know. As a thank you for sharing with us, we’ll send you a free container of BioSmart to help keep drains clean.
