Bone Honest is part of our Big 20, our minimum standards. The big question is, what is the difference between “honest” and “bone honest” or what is the difference between integrity and “bone honesty”? Integrity has been defined as what someone does when no one’s watching. Do you do the right thing even if nobody […]
When we go fill our vehicle up with gas, it’s expensive. When we go to the doctor, we’re always surprised of how expensive it is. Rising prices are a reality. For plumbing specifically, you don’t hire a plumber very frequently. It might have been five years ago when, when you had the plumber in your […]
At Wisler Plumbing and Air, we live by the Big 20. You can go back a few posts and read about all 20 standards, but today we want to dive deeper into three of them. We are caring and courteous. We wear uniforms. We clean up after ourselves. We are caring and courteous. Being caring […]
The ‘Big 20’ is the minimum standard we hold ourselves to at Wisler Plumbing and Air. Onboarding for every single member of the team includes signing an agreement to uphold these standards while representing the company. When we make a mistake or come up short, we can always come back to these standards; we can […]
When I think back to earlier in my career, I realize I was a very task-oriented person. Because I just wanted to get things done and move forward quickly, I’d get very frustrated by just ‘sitting around and communicating’. But over the years I’ve come to value communication more and more—being able to slow down […]
Satisfaction guarantee is such a broad term for a company to use, so I want to talk about what it means to me and give some concrete examples. We’re in the customer service business (which is also a very broad term). If one of our clients is dissatisfied because we’ve failed them in some way, […]
Pricing is one of the more important topics for our clients. Sometimes it even causes us to have a strong emotional response. I think we could all agree that whenever we’re making a choice, especially if there’s money attached to it, we do a better job if there’s not too much emotion influencing our judgement. […]
Sometimes companies can be fearful of talking about a topic like satisfaction guarantees for a couple of reasons. One is because if someone is not satisfied, we have to take ownership of our mistake, and that doesn’t always feel very good. Another reason is because we can be fearful of people taking advantage of a […]
One of the most frustrating things for a homeowner is setting up an appointment for a service person to come to their home and they don’t show up, show up late, or don’t follow directions. We focus on being on time, and we give a two hour window in which we will arrive. We also […]
There are definitely more benefits to a tankless water heater than any potential disadvantages, so I’ll get the two cons out of the way. First and foremost, if your residence doesn’t have either natural gas or LP gas, and electricity is all that’s available, you can take tankless water heaters off of the table (unless […]
Does anything on this website bug you? Nothing is too small or too big.
If there is something we can fix, we’d love to know. As a thank you for sharing with us, we’ll send you a free container of BioSmart to help keep drains clean.
