Wisler Plumbing and Air

Serving Roanoke and surrounding areas.

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Why We Believe in Treating Every Customer like Our Grandmother

customer satisfaction

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Wisler Plumbing & Air is a very family-oriented company, and our family is very important to us. I’ve often said that we should treat people the same, no matter what space we’re in—whether that’s at our home or in our business, and whether it’s with a client or with one of our family members. That’s a principle I try to live by: be kind to others no matter who they are and what relationship you have with them.

I try to treat the people that we serve no differently than I would treat my own family. It can be challenging to follow through at times, because we might be so busy that it’s hard to give attention to someone, or because it’s necessary for the business to be profitable and time is money. Although we might not always get it right, we definitely try our best.

For any successful business, I think it’s important that we stay true to our roots. That is, we need to understand where we came from and that our customers are the ones who allow us to stay in business. Therefore, we owe a tremendous amount to the clients who’ve trusted us to work in their home and maintain their systems. We have to make sure we don’t get out of touch with who really keeps us going. My grandmother has given me so much, and my clients have given me a tremendous amount as well. In that respect, they’re one and the same.

If you want to work with the team at Wisler Plumbing & Air, reach out to us today. Contact us online or give us a call at 540-483-9382.

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The sides of all the Wisler Plumbing and Air trucks say “100% satisfaction guaranteed, or you don’t pay.”We’re confident enough in our service to put this guarantee on our trucks as a reminder of what we stand for. If we fail to meet our client’s expectations in any way, we will hold ourselves accountable. At Wisler Plumbing and Air, we don’t expect customers to pay until they are completely satisfied. Because we do not collect payment upfront, clients have the opportunity to thoroughly inspect our work before payment.

Most people can recall a time when they’ve gone into a buying decision with a feeling of uneasiness due to the inherent risk of dissatisfaction. What if they ended up not liking the result? It might end up being a poor decision, and once the work was completed, there would be no way to step back in time. At Wisler Plumbing and Air, we think that offering a comprehensive guarantee means that our clients won’t have to deal with this problem.

True peace of mind involves making a risk-free decision without worrying about obtaining a subpar result. This is why we are so committed to offering the 100% satisfaction guarantee. We feel that we can best serve clients if we remove as much risk from the buyer’s shoulders as possible. That’s the purpose of the guarantee—clients know that we have to back up our promise by performing to their standards.

In a previous blog post, we talked about the warranties offered by Wisler Plumbing and Air. This ties together nicely with the 100% satisfaction guarantee, which can be thought of as a kind of umbrella. One way or another, every aspect of our work is backed by security and peace of mind. Additionally, we have live telephone answering available 24/7. If clients ever have a problem, they can reach someone who will be able to speak to them and give them the support they need. We think this combination goes a long way towards ensuring our clients’continued trust.

At Wisler Plumbing and Air, we are confident that our clients will be excited about their buying decision. This excitement will carry over every day that they continue to use the product. We can be certain that clients will be positive towards recommending us to their friends, because there is absolutely no room for buyer’s remorse.

If you have a plumbing issue and you would like to learn more about how we have your back with our 100% satisfaction guarantee, contact us today at (540)352-4262 or contact us here.

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