We recently got together as a team and talked about trust and integrity. These two words are fundamental to our culture and all the team members who make up our organization. How we act as an employer along with how we act as a company to our clients and to the community at large is very important. When we build relationships with our clients and our fellow team members, those relationships are centered around trust. In my opinion, it’s the foundation of any relationship.
Being trustworthy is made up of two important components: first, honoring your commitments and doing what you say you’re going to do. The second is owning up to your mistakes and acknowledging when you dropped the ball. After all, we’re not perfect—we all have times when we didn’t follow through on something important. Trust is not built from a single service visit or one month of being employed on our team. It’s built over a much longer period of time. The more we’re consistent across many service visits or month after month of employment, the more trust we build within our relationships.
Our clients place their trust in us when we go into their homes, maybe to provide a product or service that they know next to nothing about. They trust that we are fulfilling our responsibility to do the due diligence necessary to offer a fair price. I group all that into just doing business honestly. Rarely does the work cost less than what we thought it would be—it usually costs more, but the important thing here is that clients can place their trust in our organization and can be confident we’re doing fair business.
Other ways we build trust with our clients is the fair and consistent pricing and the warranty we offer. We ensure our prices don’t fluctuate so that each homeowner pays the same amount for the same service. In addition, when a customer needs a service or replacement on a large appliance, the customer may feel vulnerable. When a company offers a warranty on their products/services, there’s less risk for the customer.
We stand behind our warranty with our 100% satisfaction guarantee. That means if there is a problem, the homeowner can pick up the phone and give us a call so we can take care of the issue.