At Wisler Plumbing and Air, we live by the Big 20. You can go back a few posts and read about all 20 standards, but today we want to dive deeper into three of them. We are caring and courteous. We wear uniforms. We clean up after ourselves. We are caring and courteous. Being caring […]
The ‘Big 20’ is the minimum standard we hold ourselves to at Wisler Plumbing and Air. Onboarding for every single member of the team includes signing an agreement to uphold these standards while representing the company. When we make a mistake or come up short, we can always come back to these standards; we can […]
Sometimes companies can be fearful of talking about a topic like satisfaction guarantees for a couple of reasons. One is because if someone is not satisfied, we have to take ownership of our mistake, and that doesn’t always feel very good. Another reason is because we can be fearful of people taking advantage of a […]
One of the most frustrating things for a homeowner is setting up an appointment for a service person to come to their home and they don’t show up, show up late, or don’t follow directions. We focus on being on time, and we give a two hour window in which we will arrive. We also […]
I don’t think anybody likes negative surprises. Unfortunately, businesses often surprise people by sneaking in fine print with extra fees. So many of us are wary of fine print that it’s not surprising to hear someone say they’ll wait around and see how much higher the invoice will be after all the extra fees are […]
You know the old adage, there’s more than one way to skin a cat? Everyone has their own way of doing things. When I talk about the Wisler way, I’m not saying it with arrogance, but as a way to describe our approach to getting things done. There are definitely many different perspectives and other […]
Things I Learned from My Mom In the last post, “Things I Learned from My Dad,” I talked about some of the things I’ve learned from my dad. I also picked up quite a few things from my mom while I was growing up. I remember it was very common for her to be […]
There are probably plenty of things I’ve forgotten, but I’ve learned a lot from my dad over the years while I was growing up. One thing that definitely stands out would be the trades, which I kind of picked up by osmosis. My father started this organization, and a big part of my time growing […]
We’ve been learning quite a few business lessons during the ongoing COVID-19 pandemic. Some of us have found ourselves in a less than favorable position, where it has become necessary to make strategic adjustments and become a little more fluid. Leaders, business owners, and people in general should look for the silver lining in situations […]
We recently got together as a team and talked about trust and integrity. These two words are fundamental to our culture and all the team members who make up our organization. How we act as an employer along with how we act as a company to our clients and to the community at large is […]
Does anything on this website bug you? Nothing is too small or too big.
If there is something we can fix, we’d love to know. As a thank you for sharing with us, we’ll send you a free container of BioSmart to help keep drains clean.
