Wisler Plumbing and Air

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The Top Influencers of Wisler Plumbing & Air

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All the Players Involved

There are quite a few influencers who have really left their mark on Wisler Plumbing & Air. I think we have to just start at the beginning, and that means looking at the Wisler Family. My father founded the company and I grew up along with my siblings in the family business. Whether it’s my mom, father, or even my brothers and myself, all of us have definitely left our own unique mark. I sometimes think of Wisler Plumbing & Air as a living organization—it kind of has a personality of its own. Anyone who’s been around long enough for the whole ride can see which areas of the organization have been influenced by the Wisler Family. Of course, I would be foolish not to also give credit to the key players who have been employed here. (Some have moved on to other opportunities and some are still with us.) They’ve definitely had an important influence as well.

Success Group International

In 2001, We joined the Contractor Success Group, which is now commonly known as Success Group International (SGI). SGI has been an influencer in this organization for a very long time. We’ve subscribed to their system and way of thinking, which is really about operational excellence and making sure we serve our customers in the best way our industry has to offer. Members of the group are company owners, and a handful of them have directly influenced Wisler Plumbing & Air. We’ve attached to the ones with common values or a common philosophy and gleaned off of their experiences (and they’ve done the same with us). Success Group International and its associated companies from around the country have influenced us greatly over the last 20 years.

Mentors Throughout Time

Both me and my father have also had several mentors and consulting firms over the years. We were part of an organization called C12, which was led by John Netzel at the time. The group has dissolved, but it has left an influence on our company and guided us through four or five years of business. Carl Nielsen from Nielsen Group in Texas has helped us with our people management and impacted the culture in a special way. He’s worked with us for over 15 years. Wisler Plumbing & Air has a story, and the Wizard of Ads team has helped us to tell that story to the public. They’ve definitely influenced this organization and impacted our growth. More people have become aware of us and appreciate what we stand for and the value we offer our community.

Do You Want to Be Part of the Team?

Quite a few people have been a significant part of who and what we are today. If you have any questions or want to learn more about working with the team at Wisler Plumbing & Air, contact us online or give us a call at 540-483-9382.

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” Our technicians will give you options and recommendations with a straight forward price.”

 

Why do we believe in providing all the information we can to our clients upfront?  So our customers can make the best possible decision. Our clients generally know next to nothing about plumbing or HVAC systems or how to diagnose potential issues, so there’s a lot of anxiety in the decision process. When a client has problems with their system, a few thoughts usually pop into mind right away:

 

How much is this going to cost!?

Is someone going to take advantage of me?

Can I trust this particular service provider?

From our perspective, we think we can overcome those concerns by making sure we’re thorough with the diagnosis. It’s not just a matter of carefully checking all the important points, but also communicating those points to a client so they can walk through with us and see exactly how we got to our conclusion. Without that all-important review of options and the reasons for recommendations, the question of whether or not they’re being taken advantage of isn’t answered.

Sometimes it’s easy for service providers (who work with plumbing or HVAC systems every day) to tell a homeowner that it’s in their best interest to replace a component, but  the homeowner wonders how they get to that conclusion, and does the homeowner have other options? I think it’s important to discuss the considerations between replacement and repair with the customer and provide them with enough useful information to make a final choice. Although we may ask a lot of questions, we might not be asking the right question. That might lead us to make assumptions about the client’s needs, or base our recommendation on something that will happen for them in the future. At the end of the day, the homeowner should make the best informed decision for their home—the decision really needs to stand in their control.

Buyer’s remorse is a real thing (even with plumbing). People often wish they had made a different decision, because they wish had known more details. This type of regret is based on not having enough information to make the best choice. We definitely want to prevent our clients from experiencing buyer’s remorse. When someone calls our company, before our technician goes to their home we do our best to be upfront about our fees and what they can expect out of a service visit. Once there, we want our service personnel to  diagnose the problem by going through a checklist of items, and explaining what’s going to happen in a little more detail so they know what to expect depending on the type of visit.

 

The technician walks the customer through the diagnosis and explains how they came to their conclusion. Then they write up about three to four different options with various price points and warranties (if applicable) for the client to choose from. The customer gets to make the best decision for their home. From there, we’ll keep them informed with details about how work is progressing and what equipment has been put in. Customers are active participants in the whole process so they understand exactly what’s going on in their home.

If you want an upfront and transparent team to guide you through resolving plumbing or HVAC issues, reach out to us today. Request an appointment, contact us, or give us a call at 540-483-9382.

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We all have the usual things that we’re thankful for, so instead of just listing them out I want to share a little bit about why I’m thankful for them.

 

First off, I’m thankful for God—I’m thankful for His grace in my life and in my church family as well. We run a business with a team of employees and lots of customers. The reason I’m thankful for God is because we need some sort of moral compass guiding us to do the right thing and setting the example for how to treat people, whether that’s our clients or our employees. We receive this truth from our background of faith, which comes from an ongoing relationship with a church. It helps in all areas of my life just to make sure that I’m grounded in a moral path.

 

Next, I’m thankful for our community. Our families live in this community and our clients have supported me, my family, and this organization in so many different ways. That includes the service members in military, police officers, and all other public service officials. We live in an outstanding community and we greatly appreciate our clients in the area we serve. They’ve been kind and loyal to us, so we definitely give them our gratitude.

 

We have an awesome team within our organization, so I’m thankful for each and every team member, their contributions, and how well they serve the clients that make up our community. But sometimes we forget to mention the families who sometimes might miss our team members and would want them at home while they’re out serving the community. Those families make sacrifices for our team members, and we’re definitely thankful for their support.

 

Thanks, Dad. You’re a big part of who we are—in terms of this organization and with me and my background. When someone asks why I say, “Thanks, Dad,” The most obvious thing is that he raised me, gave me the opportunity within his business, and taught me a trade. But I would really be doing a disservice if I didn’t bring both of my parents into this. I learned a lot from both of them, obtained had a lot of opportunities from both of them, and they have done very well as parents.

 

Even though these might be some of the usual things we’re thankful for, I hope you have a little bit more insight as to why they mean so much to me.

 

To reach out to the team at Wisler Plumbing and Air, contact us online or give us a call at 540-483-9382.

 

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