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- By James Wisler
- Customer Service
If I had to tell you about one lesson I learned from my dad that I still use in Wisler Plumbing and Air today, it would be the devil is in the details. Honestly, it makes sense that I would learn that from him. My dad is very detail-oriented, and that’s especially true when it comes to his work.
Years ago, I went on a home visit with my dad, and we were putting in a water treatment system. Now, being the highly urgent person I am, I was frustrated because we were already on the second trip to that home, and we still didn’t have what we needed. We had to make yet another trip.
But was that a problem for my dad? Not really. He knew that, while it was taking longer than it should have, we were delivering quality work to that customer. And there wasn’t any point that I recall him being tempted by the easy shortcuts that presented themselves.
How That Carries Over Today…
I’ll admit that there are times that we aren’t as detail-oriented now as he was then. However, that same mentality is still deeply woven into the structure of who we are now and how we operate.
We’re systematic with how we do things and complete our work to ensure that the outcome is perfect.
And sometimes, it’s painful– Having to go back and follow through with something. A lot of times, we may even lose profitability doing that. But we bear with it because it’s worth it, and it’s what we need to do to ensure we’re around for the long run.
At the end of the day, it’s hard to express how grateful I am that my dad taught us that lesson and gave us the necessary mindset to deliver quality work to our customers – without cutting corners.
I know that in the future, we’ll be able to ingrain the same lesson into the people that lead Wisler Plumbing and Air after us.
If you want plumbing and air help that doesn’t cut corners and always ensures the job is done right, give Wisler Plumbing and Air a call at (540) 483 – 9382.