1. Customer Feedback
Businesses simply would not be in business if it wasn’t for the customers. There are other important functions of a business, of course, but customer feedback lets you know exactly what the satisfaction level is. There’s no better way to grow your business than through word of mouth, which is why feedback is such an important consideration—not just for any service company—but for any business in general.
2. Team Members
You can’t accomplish much without having good team members. These are the people in front of clients, creating satisfaction. A solid team starts with making sure that you’re recruiting and hiring top-quality individuals, so that you’ll have a team that is able to provide a high level of service to satisfied clients.
3. Training and Development
Once you’ve built a great team, you’ll have to focus on training and development of those team members. This is very important because if we’re not growing, we’re probably slipping and declining.
If you run a for-profit company, you have to make a profit to sustain the business. Therefore, the pricing (and cost) structures of the company are very important. You shouldn’t just guess at how much something should cost—you should instead know exactly what your costs are and set the price of your product or service accordingly. By basing your price upon what your costs are and how much of a margin you need to run a sustainable business, you will be able to provide for your employees and be there for your clients.
5. Managing Costs
From a management standpoint, you must make sure that you’re properly managing the cost of materials and labor that you’re paying your employees. These are the two biggest ongoing expenditures of any business (especially in our industry). Make sure you are being efficient from a labor standpoint, and also make sure you’re managing and negotiating the material costs to keep within your pricing structure so you can sustain into the future.
If you have any plumbing related questions, you can always reach out to the team at Wisler Plumbing and Air by or giving us a call at 540-483-9382.