There are probably plenty of things I’ve forgotten, but I’ve learned a lot from my dad over the years while I was growing up. One thing that definitely stands out would be the trades, which I kind of picked up by osmosis. My father started this organization, and a big part of my time growing up was spent doing plumbing, electrical, and HVAC with my dad.
I picked up a couple of intangible traits from him, as well. My detail-oriented nature drives me to hone in on the details of what we do on a day-in and day-out basis. Some of that involves applying critical thinking to our processes and assessing the level of quality we deliver. It requires being humble enough to admit when we’re wrong and make changes moving forward.
My father, who is now 73, still enjoys working full-time and staying very active. In that respect, I’d say that my drive and ambition is another intangible quality that I’ve picked up from him. Growing up, I remember always noticing his focus on quality while out on the field. If something wasn’t right the first time, we’d go back three or four times just to make sure that we were able to make it right. If you’re going to do something, do it well—quality matters. That’s definitely something I modeled after him.
If I had to summarize one thing that my dad deeply engrained in Wisler Plumbing & Air from the start, it would be a systematic, disciplined approach to everything that we do. I think the foundation he laid is what cultivated the culture we have in our organization today.
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