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- By James Wisler
- Customer Service
Bone Honest is part of our Big 20, our minimum standards.
The big question is, what is the difference between “honest” and “bone honest” or what is the difference between integrity and “bone honesty”?
Integrity has been defined as what someone does when no one’s watching. Do you do the right thing even if nobody knows?
I use this example a lot of times with incoming team members: If we’re in a client’s home and we scratch their tile floor, it could be easy to just clean things up and walk out and hope the customer never sees the scratch. But we know good and well, the right thing to do is to go to that client and say, “Look, we, we scratched this floor, we damaged this. We need to take care of that.”
If the customer comes to that person and says, “Hey, did you scratch my floor?” And they say, “yes, I scratched the floor.” That may be an honest answer, but we need to have the level of integrity where we go directly to that client and own that situation so we can do the right thing.
“Bone honest”, speaks to the level of integrity and honesty that we strive for at Wisler.