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- By James Wisler
- Customer Service News Residential Plumbing
- [otfliker]
What happens if there’s a problem with the service that you received from Wisler Plumbing? Of course, we try not to have this happen very often, but we’re definitely not a perfect team. We understand that there are occasions when a client will be dissatisfied.
The most important thing to discuss is the type of company that we are. It’s vital to us that we have satisfied customers. Therefore, we have a 100% satisfaction guarantee. That term can get thrown around very loosely, but to us it means that we’re truly committed to making sure that you are completely happy with the work that we did.
It’s also important that we call and verbalize our commitment to satisfaction. Sometimes clients might think that they are just being picky or mean. But we won’t know that something went wrong unless we are told. That’s why we try to make followup calls and correspond with our clients after every visit. I also send a followup letter and give my personal cell phone number to make sure that I’m available for contact if necessary.
Even though we try to do a good job of followup, it’s possible that sometimes we’ll miss the mark. Therefore, I can’t stress this enough: contact us immediately if you have any issue with the work that we’ve done. When we receive a client concern, it becomes the number one priority for our company. We will try to answer that need/call as soon as possible to provide resolution. Even if we have other people on our schedule, we’ll make sure that non-emergencies or issues that aren’t urgent are moved to a later time so we can take care of a dissatisfied client.
Our warranties really are about no small fine print. In other words, if we’ve warrantied an item, there will be no additional cost to you if something happens during that period. (You might be used to dealing with other warranties where the technician will look at your problem but there are still additional charges to fix the item under warranty.) At the end of the day, we need to step up to the plate and take responsibility if there are any unexpected issues.
We have 20 standards at Wisler Plumbing that we try to live by every day. One of those standards says that we stand behind our work. It can be very frustrating for a homeowner if they do business with someone who is defensive or unreachable after work was done. We think that it’s our imperative to take responsibility. We’ll be there for you, even if something goes wrong.
If absolutely anything happens after we’ve done work for you, get in contact with us. We’ll make it a priority to take care of your situation immediately. If you have any questions, reach out to the team at Wisler Plumbing by contacting us online or giving us a call at 540-483-9382.
