What It’s like to Be a Technician at Wisler Plumbing & Air - Wisler Plumbing & Air

Right now, we’re really focusing on bringing on apprentices onto our team. We do hire people with no experience in all areas of the field, whether that be water treatment, plumbing, HVAC, HVAC/plumbing installation, or HVAC techs. Although someone might not have any experience or have absolutely no idea what they’re getting into, we can put them through a training program specifically suited for what they’ll be doing. One thing every technician within our company is definitely going to experience is a lot of training. It’s centered around the technical aspects of the job, but it also covers soft skills like how to communicate important details to our clients in an effective manner. The training process will take a different amount of time for everybody, but it generally takes around 6 to 8 months for someone starting at a very low skill level.

People coming from factory or assembly line work regularly tell us that they were tired of doing monotonous tasks. Some people just don’t thrive in an environment where they do the same thing over and over, every day. Fortunately, a tech’s day-to-day activities are very diverse. Our technicians visit one or more homes on a daily basis. The job could involve a shower faucet one day, then a toilet or a water heater on the next. The customer’s needs always keep things interesting and fresh.

Almost every aspect of a homeowner’s life is tied to relying on working plumbing (like running water, a working toilet, a working kitchen sink, etc.). Sometimes they can be upset about a problem or fearful about what it might cost to have it repaired. When we repair one of those fixtures to make them functional again, or even when we upgrade them to work much better, the job that we’re doing is extremely fulfilling. This is truly a customer service industry, and we sometimes say that we’re here to repair the client. I think we have the opportunity to really impact people and build relationships while we fix their plumbing problem.

One of our main values is family. (You can use the word team here whenever it’s in a professional setting). Whenever I think about family, what comes to mind is the people who have my back, those who I can count on, and those who I can be open with. But the idea of family also comes with expectations, tension, challenging times, and tough conversations. Those things exist in healthy families, and they are imperative for growth. I think it is very rewarding to be part of a family/team with all these qualities. If you get stumped on a plumbing problem as a technician, you can call another technician or manager for guidance and support. Our service managers have technical ability because they’ve been in the field themselves. I think that’s what brings the family atmosphere together.

For anybody interested in learning more about joining the team at Wisler Plumbing & Air and perhaps becoming an apprentice technician, visit WislerJobs.com. Once you apply online, Maryanne will field the application and start you through our process.