Heat is like sleep. It's no fun when something isn't working right. Don't fret, we'll get with you ASAP.
If you smell natural gas - the smell of rotten eggs or hydrogen sulfide - leave your home immediately and call 911.
If you smell burning rubber or plastic, turn your furnace off immediately to prevent possible further damage.
You'll Hear From Us Soon
At least three people have received your request for a new water heater, including the Grand Poobah himself, James Wisler. James will personally make sure you're taken care of and if you're not, let him know by calling him on his cell at (540) 537-2673.
What Does Soon Mean?
"Soon" means if it's during normal business hours, you'll hear from us within 30-minutes. If it's after hours, you'll hear from us the next business morning (but not too early).
Mind Answering One More Question?
It's not required. We just like to know what's going on...