Valuing Our Clients’ Time and Trust - Wisler Plumbing & Air

The most valuable thing we have is probably our time. A good customer service organization recognizes that your time is important, so they do everything in their power to minimize the headache of lost time.

One of the things we do to value our clients’time is setting a two hour appointment window. When you call our company to set an appointment, we will give you a two hour appointment of arrival on the available day you requested. Other companies might give a window of several hours, requiring you to take the whole day off from work. Additionally, we will call you shortly before we arrive at your home. This way, you could be at work and we can give you advance notice so you’ll have time to meet us.

Another thing we do is make a background check of all the people that we hire. Employees’backgrounds must be completely clean. This can be a challenging standard, but we think it is worthwhile in the long run. We do this so you can feel at-ease with having our employees at your home. If you desire, you can meet them at your home to discuss the issue and authorize the work to be done, and then leave them there with the peace of mind that our employees are trustworthy.

Finally, we make after-hour appointments available. This will be a slightly larger investment, obviously, but it may be a useful option for the customers who need it. We have someone on call every hour of every day. If the circumstances prevent you from leaving work, we will make after-hour appointments available to you to make sure that we properly value your time.

If you would like to schedule a job, use our online form or call us at 540-352-4262.