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- By James Wisler
- Customer Service
In a previous post, I talked about the ‘Big 20,’ which is the minimum standard we hold ourselves to here at Wisler Plumbing and Air. I’m going to be diving deeper into each one, but today we’ll start with #3 on that list: We listen.
We definitely haven’t perfected it. I’ll start by saying that. But we realize there is a difference between listening to hear what someone is saying and listening to understand. When we go into a client’s home, we’re asking questions. We want to know what problems you’re experiencing, and how we can help solve them. If we don’t actively listen, we won’t be able to help in an effective way.
One of our other promises is that we will always recommend options. Part of recommending the right options is listening and evaluating. That’s going to guide what options we give to homeowners, and how we solve their problems. Our hope is that a large percentage of the time, those options are going to meet and exceed expectations.
Active listening is something we look for when we are hiring. We’re looking for people that are hungry, driven, humble, and have good communication skills. And I think active listening is part of good communication.
Sometimes we drop the ball. And when that happens, it becomes crucial for us to listen. When we receive feedback, we went to respond in an appropriate manner, to make sure that we are adapting to the new information. Sometimes it’s hard to hear that concern, but it is always one of our top priorities.
If you have any questions about the ‘Big 20,’ or want to work with the team at Wisler Plumbing and Air, you can reach out to us at 540-483-9382.