Reviews & Testimonials

WISLER IS AWESOME. THEY COME WHEN THEY TELL YOU THEY ARE AND DO AN EXCEPTIONAL JOB. THEIR TEAM IS VERY PROFESSIONAL AND WE WILL DEFINITELY BE USING THEM FOR ANY FURTHER NEEDS. THANKS WISLER & KEEP UP THE GREAT WORK!!

What a great job Garrett Cooper did installing a new cartridge in my Shower! And yes, it no longer drips! He was professional, extremely thorough in his explanation of the problem & was able to solve it in one visit! I am asking him back to replace Washer Hoses next week!

Thanks Garrett!

Wisler plumbing is top notch.
I had a clogged drain Friday night, and they sent Marty out
Saturday morning and he fixed it no problem
Marty was not only very professional but a hell of a nice guy.

Thanks.

Very pleased with the service from Wisler Plumbing and Air. From the estimate done by Marty to sewer line replacement done by Sheldon and his helper they where both hard working and very
professional.

I recently had some work done on an outside drain that froze up on me. Steve came out and was very professional and did a great job. When he left I was still a little confused why I still saw water in the pipe. I had left a previous review about that. The next day, to my surprise, Ryan called me and explained to me what a p-trap was. When he was done I felt like an idiot and Ryan was so kind and professional. After he explained to me why I still saw water in the drain and what a p-trap was, I was amazed at the great customer service. Not only did he give me peace of mind but he earned more of our business. Thank you, Steve and Ryan, for all your hard work! It's greatly appreciated!!

Wisler Plumbing and Air's work and price, as well as friendliness and ease to work with, is why I give them 5 stars.

I think I have had about half of Wisler plumbing at my house to either make up for my DIY plumbing efforts or on projects lately. Would like to give a shout out to Cyndi, Mike, Mike, John, Tom, Steve, Matt and the rest. I am delighted with them for their work and for the people that they are. I have enjoyed getting to know them.

Our first encounter with Wisler plumbing. A very good experience. Scottie was excellent. He laid out what the problem was and what the price would be. He was prompt, fair, and proficient. Most importantly he was kind and fair with my wife.

Frank was excellent, both his craftsmanship and his attitude.

Nic was prompt, courteous, professional and knowledgeable. He fixed an issue that another plumbing company left unfixed after 2 trips and $150 in labor bills. Nic presented the company well, and we don't plan on going anywhere else for our future plumbing needs.

My husband and I have had many renovations done over the last 37 years of marriage (on different homes in different states) and nothing compares to the job, the loyality, dedication, professionalism that Wisler did on our home. We now have a kitchen, dining room, and bath that are BEAUTIFUL. Our designer, Cynthia DeNeal was spot on from the kitchen sink, flooring, you name it (we were down to the studs and came back.) She designed what I figure is the best looking kitchen and bath in our subdivision (really in Vinton.) The guys were always very mindful of the house and stayed at it until it was finished.

Tom was there almost everyday making sure that things were PERFECT and it now shows in every feature.

Steve and Dustin did great work and now I can turn the water on and not be afraid.

Thank you Wisler for high quality work that will be a testament to your company for years. May God Bless and keep each of you.

I had the water heater, pressure tank and pipe to well replaced, both John and Sheldon did an excellent job! I also like the straight forward pricing. John S. does a great job estimating, very informative. I highly recommend Wisler Plumbing and Air!

After purchasing an abandoned home in September 2017 we discovered the septic line was clogged.
We called Wisler based on a neighbor's recommendation.
Marty examined the line using a camera, revealing a break in the line and too small a drain line for the house. Sheldon installed a new line in one day. The crew was courteous and very efficient. They seeded the exposed area and even removed an old tree stump as a courtesy.
Wisler became our "go to" plumbers.

In October 2018 Hurricane Michael sent a huge deluge of rainwater down our basement steps.
The storm drain couldn't handle the volume and the water back-flowed into our basement.
Team Wisler dug up around the storm drain attempting to locate the problem.
We were facing a possible drain line replacement, which would potentially cost thousands of dollars.
After analyzing the water flow, the team decided something didn't look right and began furthering digging.

The back-flowing water was bubbling up not in the drain, but from immediately after the drain.
Upon further examination they determined the original drain was not properly sealed during installation.
Access the waste line for replacement revealed a cast iron Double Wye connector used to transition from 3 inch line to a four inch line had unsealed (open) branch connector.
This permitted root and clay infiltration resulting in about an 85 percent blockage.

Team Wisler was able to replace the Double Wye connector with a straight PVC connection. Water was run through the waste line to test for down line blockage.
The water ran for about 25 minutes with no back-flow.
Problem solved!
We just cannot express our appreciation to the Wisler crew of Michael, Matt and their helper.
Their persistent effort was beyond our expectations.
An unprincipled company would likely have taken full advantage of a homeowner.

We are definitely eager to recommend Wisler to anyone seeking a plumbing company whose integrity far exceed the rest!!

Kaylie in customer service was very professional, asking all the right questions, and was eager to find a time mutually agreeable for the service call. When Allen, the technician, arrived, he went right to work assessing the problem, sharing the details with me and providing a cost estimate. Upon my approval signature, the technician wasted no time in getting to work to correct the issue. Allen was personable, polite, and professional. Will request him in the future if I need additional service. Thanks.

Garrett was very professional during the 4 1/2 hours or so he was here, exhausting everything he knew to check before realizing he had to pull the pump from our well, which Wisler had put in for us 2 years ago. He called for some help and while waiting we talked like we were old friends. Job completed and even though he had to drive about 2 hours home he was still completely professional. We even had to call him about a question we had and he called right back with the answer. Wisler Plumbing and Air is the only company I will deal with.

Mark V. thanks for being persistent on getting my shower problem fixed,,,i know you were ready to get out of here after standing on your head for several hours)))Lol...i will use you guys again and will definitely let others know about Wisler

Dennis C

Everyone that I had contact with at Wisler was very professional. They gave us an estimate to install a gas line from meter to fireplace with 3 different options. We scheduled the installation and the day of, I received a text with a photo & name of the technician that would be arriving, Scottie. He showed up and did the install as we had been told. He was professional and courteous. I would definitely recommend Wisler Plumbing and Air.

I am so happy with the end result of a leaking "new" bathroom vanity. Mark Hayslett came quickly. Sadly he had to come two more times to find the problem. He would not give up until he found the problem and now it is perfect. Very professional, happy to help, and so pleased he found the problem. No complaints from me. Mark was very pleasant to deal with. Nice young man!! Thanks a bunch for good service and prices. Dorothy

You never want clogged plumbing on a weekend but if it happens call Wisler!
Marty is the man and he came to the rescue on a house I had just purchased (and had inspected). Murphy's Law says the first weekend will be the worst but Marty knew just what to do. The best part about the service call, though late on a Saturday evening, was that I felt Marty and the Wisler Team were on our side. Refreshingly their primary goal is to solve your problem, money is secondary. Thanks for the great service!!

Scottie and helper did a great job. They installed bathroom faucet and fixed leak. Scottie Came back to install shower fixture. He had to create an access panel to get to the plumbing. Very professional and clean. These guys know what they are doing. If you want your plumbing done right Wisler is the company you should use.

Love this company!! You call and they make an appointment and then they call and let you know when they will be here no waiting all day for someone to show up. The service person is friendly and knows what needs to be done to get anything up and running again.

We went home one afternoon and had a hot water pipe that started leaking. We had to turn the hot water off so we had no hot water in the house. I called Wisler Plumbing and Air the next morning and Stephanie was great. She said that they could help us. She scheduled an appointment between 2-4 that same day. Tim arrived on time (2:00) and had our problem resolved within an hour. Tim was great and we will definitely call Wisler if we need plumbing services again. They are fantastic!!!

Wisler Plumbing and Air deserves more than 5 stars! They are the epitome of a well-run, customer-focused company. Professional, friendly, highly qualified technicians and office staff and above all, a Christian-based company. They are the best!!! I recommend them to everyone.

Just had Wisler replace a 60 year old water line and replace all the galvanized pipe at our lake house at Phipott Lake. 600' of new waterline put in. Scottie priced it up, Kresta planned it and Darren, Wes, and Chris put the waterline in. Michael, Troy, and Will did the inside plumbing. It was a pretty difficult 3 day job, we did hit a few road blocks. Everything was explained well and we overcame. Wisler stuck to there quoted price and even cleaned out a side ditch going down the drive! I think if i would have asked Darren to scratch my back with the bucket on his excavator he could have done it without drawing blood! So Hats off to the whole Wisler Team for a professional job well done!!!

Steve was friendly and did a great job. He explained things thoroughly to us. It was an absolute pleasure doing business with him and Wisler Plumbing and Air. We are now lifelong customers!

I want to thank you for finding a solution to our sump-pump drainage problem. I know you put a lot of time into solving our problem, and work you did to implement your solution was flawless. Thanks so much!

Called Wisler to diagnose our septic pump which wasn't working properly. They scheduled us right away, a couple hours later Mark, the technician showed up. Professional, courteous, and straight forward. After diagnosing, Mark gave us 3 options with pricing. All were what we considered to be pretty high. Had him go ahead and replace the bad pump, it had to be done. We paid him and he left. We started looking at the bill (and options), we were concerned that the price that we paid vs. the value received, was too high.

We’re not against a company making a profit, it has to in order to stay in business, but again, we felt the overall bill was excessive. Thought about it for awhile and decided to meet with Chad, Mark’s supervisor to discuss. Chad was also very professional, he listened to our concerns, and explained their upfront pricing model. Long story short, he ended up discounting our bill. He didn’t have to do that, and the fact that he did, impressed us.

Service after the sale is everything, only time will tell, but we have no doubt that these folks will stand by their products and services, and most importantly, their word.
We would highly recommend Wisler to our friends and family.

Simpson

More than a decade ago, I called Wisler about replacing a water heater. Mr. Wisler ("Dad") came by, was very courteous and professional, and gave me a quote: $900 for a low-end heater, $1200 for a top-of-the-line model. At that time, high-end water heaters were going for about $350, so I went elsewhere. Your commercials are excellent, but since you charge 3-4 times the norm, I'm happy to stay with a plumber who is both competent and reasonable.

Had a very old water heater replaced on very short notice. I really appreciate the professionalism, punctuality and quality of installation. The removal of the old heater and installation of the new went smoothly, cleanly without any damage to walls and trim. Good Job!
Will use Wisler Plumbing and Air for future jobs.

We are overwelmingly pleased with our experience with Wisler! Professional and thorough from the initial request for service to the final installation of fixtures and a new water treatment system. We highly recommend Wisler! A special thank you to all of the men that worked on our project.

WOW!!! What a blessing it was to have Wisler Plumbing and Air in my home. I cannot possibly express the gratitude that I have for the work that they did in my home. The pricing was a total blessing. Upmost professionalism, extremely fair and job accurately done. My hat is off to this company and their employees. Highly recommended

Marty did a great job, very informative, honest and responsive.
Thank You.

Called for service Wednesday afternoon, Nic H. was at my door first thing Thursday morning. New pressure tank installed very professional job done.

Just want to give a review for Shane's visit yesterday: in a word, OUTSTANDING! He was VERY professional and polite, and really had a "stick-to-it" attitude, as the job turned out to be somewhat more puzzling and difficult than we all originally imagined it would be. He absolutely turned us into permanent Wisler customers.

What do you say about a company like Wisler plumbing? Just everything nice that I can think of. I had a water leak from the shut off valve for my refrigerator water line under my house .Your company was able to send someone that morning to repair it. Mike came and spent almost two hours in a twenty-five inch high crawl space to fix it without a complaint and always with a smile on his face. No wonder your company has such a high rating . Considering the working conditions and time spent , the price was very reasonable. I will recommend you guys to everyone I know. Thank you MIKE !

Just want to give a review for Shane's visit yesterday: in a word, OUTSTANDING! He was VERY professional and polite, and really had a "stick-to-it" attitude, as the job turned out to be somewhat more puzzling and difficult than we all originally imagined it would be. He absolutely turned us into permanent Wisler customers.

This is an extra review, written after receiving a SUPER nice thank-you letter, dated January 29, from James Wisler and Shane West. My wife and I were flabbergasted to receive this letter, as we've never received any such thanks from any service company - ANYWHERE!! You have shown more respect than I'd ever expect, and I'm just reflecting it back on you. Your company philosophy is superb; please keep fostering it within your employees, as you so obviously are doing already.

I chose Wisler to do my whole house repiping because I thought that they could do the job well and quickly. I did not want to be without water. Their performance was beyond my expectations. They had the water back on the same day and completed the details the next day. I also added a water purifier and water softener. Superior service with a wonderfully professional staff.

Mark arrived promptly and installed a new water heater at a great price. He is courteous, reliable, and knowledgeable. He also has great people skills and that's why I will be a repeat customer.

Nathan Dodson came to my house and was extremely knowledgeable and professional. He made sure all prices were disclosed up front!! No hidden cost with this company!!! I would not hesitate to recommend this company to anyone and congratulations on having such a great asset to your company as Nathan!!!

Great Company!

We've began contracting with Wisler a number of years ago. They completely revamped one of our bathrooms from the walls out and did a superb job. Our experience has been most satisfactory in each thing they have done for us. They installed a tankless water heater here in our new home. We've found that when buying a home previously owned there are always changes that need to be made. When we (I) complained about something that I felt wasn't working right, they came up with a solution. It has always been our opinion if you want something done right and to last, you use the best, i.e., Wisler.

Scotty did an amazing job! He quoted and completed the work on two seperate jobs which turned out great! I highly recommend Scotty and Wisler!

Shane was excellent. He was professional, courteous and personable. Will not hesitate to call him back if needed.

Mike Cantrell did a fantastic job, cleaned up afterwards, and had great communication skills about the job to be performed. Second time using you guys and have never been let down. Keep up the good work!

Ken Taylor
540-761-1725

Can't tell you how happy I am with Wisler! I say this because, let's face we all have plumber nitemares, or have friends/relatives who have had issues.
I woke up on a Saturday morning to no water. I called Wisler when I saw online that they have Saturday hours. I called a little before 8AM..and by noon Garrett showed up. ARE YOU READING THIS? SAME DAY SERVICE ON A S A T U R D A Y!! LOL! The person I dealt with on the phone was so nice, and actually cared about what was happening. I was kept informed as to whom would be handling my job....updated me on when he would arrive. Texted me a picture of Garrett so I would no who would be showing up.
Garrett was super nice to deal with and, explained everything he was doing. Got the impression he was treating my job as seriously as if it was something he was doing for himself or his own family. He took the time to talk to me about Wisler...not sell Wisler...but was straight forward about the services Wisler offered.
I'm a new customer and will always be for as long as I live here in VA!
-Keith

My interactions with the staff at Wisler Plumbing and Air could not have been better. They were very professional, did exactly what they said they would, and the quality of the work could not have been better. Sheldon Bowman was courteous, professional, and went out of his way to make the job as close to perfect as possible. He is a wizard with the backhoe-I could have sold tickets to watch him work. My neighbors are in awe of how soon my yard returned to normal in appearance.
Many, Many, thanks for your efforts to do a great job!

Preston Collins

I had never used them before ,saw their ad ,then saw a truck close by . Had a stopped drain that I couldn't unclog myself . Called them ,came out on a Sat. morning which surprised me had the drain unlogged in just a few minutes for a very reasonable price.

We called Wisler for a service call and they came out promptly. The service guy was so polite and made an effort to explain the problem clearly. He fixed the problem in no time. We really appreciate the courtesy, politeness and professionalism of our service man. We will definitely recommend Wisler Plumbing and Air to our friends and neighbors.

Marty was great!
Easy to talk to and very professional. He took the time to explain things in understandable terms. He even stayed and talked with the Water Authority employees, which was a huge help.
Excellent job!

Nic Houston professionally and courteously repaired damaged water pipes, outdoor faucet and my water heater today. Great service and a great guy!

Justin did a great job when he serviced our water system. We recommend your company to everyone.

We got an estimate for water line leak and the whole yard would need dug up to find leak. When they showed up the leak was found before any digging and they explained how now the job would be shorter and less expensive. They could have easily done the full digging and we wouldn't have been the wiser. Great to be treated with respect and fairness.

Shane West was awesome - beyond professional, very detailed and patient. He was so helpful. I highly recommend Wisler and will definitely be using their services again.

Your company was amazing. We were selling our house on Smith Mountain Lake and AEP has their "punishments" for those who live on the lake. Although when we first built our dock it was in compliance, AEP informed us less than one week before settlement that we had to move a spigot from the dock up past the 800 contour line. With very little time my friend recommended Wisler Plumbing and Air. You came out, gave an estimate and made an appointment to move it. I wish I could remember the gentleman's name that came out. He was professional, friendly and immediately put me at ease. I would recommend your company everyday and twice on Sunday! Thank you for making the nightmare move more tolerable.

I would like to take the time to give a very big Thank you to you good people. I am very satisfied with your work.
I appreciated the service technician, Nic Houston, for his diagnostic skills and professional workmanship at my home today. He was very nice and gave us a great working finished bath faucet system that looks incredible.
I will definitely recommend Wisler Plumbing and Air and Nic Houston to anyone who require plumbing services.

Thank you very, very much--------------Bruce Collier

First of all, I have never received such a special letter from any company and it was much appreciated.
The worker, Mark & Matt were exceptional in everything they touched! Personable, mannerly and did outstanding work. It was a pleasure having them in our home!
Thanks again and if we EVER need plumbers again we will most certainly call you guys!!
Sincerely
H.C

My technician Steven was absolutely marvelous! He was on time and personable. My plumbing situation was a little time consuming and complicated and he made the calls, organized the repair and stayed with me the whole time. AND he didn't charge and arm and leg!!! I will recommend Wisler to everyone I know. Thanks so much!

We had a plugged drain in our basement bathroom. The young man that came (sorry I don't remember his name) took care of the problem and put in a new toilet. He was professional, polite, and cleaned up his own mess.
I enjoy your commercials on the radio. I appreciate you've mentioned your faith. The Santa commercial was cute and funny. I love that you thank your Dad.
Yes! We would highly recommend you.