Our mission statement here—and my mission statement, really—is to honor God, serve people, be diligent, do quality work, and grow profitably. I want to extrapolate a couple of things from that statement: Serving people well, being diligent, and doing quality work are practices that are very important to me. The quality of the work we […]
I’ve noticed a few big recurring misconceptions when it comes to the trades. (I’m a little self-conscious about this subject because I think the trades have an un-deserved negative connotation.) People outside of trades, teachers, professors, and high school students may think about it as a second-rate job but it’s really not. I always tell […]
Changing the air filter is such a simple task, but it has a profound impact on everything that your heating and cooling system does in your home. A forced air HVAC system uses air to do its job. Therefore, proper airflow is extremely important to the functioning of the system. The filter’s job is to […]
Satisfaction guarantee is such a broad term for a company to use, so I want to talk about what it means to me and give some concrete examples. We’re in the customer service business (which is also a very broad term). If one of our clients is dissatisfied because we’ve failed them in some way, […]
The most important thing for us to do as a company is make sure the right person goes to the right call. Everyone loses when that doesn’t happen. If we send a technician who doesn’t have the relevant competency out to someone’s home, they will be frustrated because they struggled to complete the task. The […]
There are 3 types of services available in HVAC, plumbing, and even water treatment: maintenance, repair, and replacement. Maintenance describes a proactive effort to prevent downtime and maximize the usefulness of a system. Repair is when something in a system has broken and you’re having to react to the situation. It could be when you […]
Pricing is one of the more important topics for our clients. Sometimes it even causes us to have a strong emotional response. I think we could all agree that whenever we’re making a choice, especially if there’s money attached to it, we do a better job if there’s not too much emotion influencing our judgement. […]
Sometimes companies can be fearful of talking about a topic like satisfaction guarantees for a couple of reasons. One is because if someone is not satisfied, we have to take ownership of our mistake, and that doesn’t always feel very good. Another reason is because we can be fearful of people taking advantage of a […]
One of the most frustrating things for a homeowner is setting up an appointment for a service person to come to their home and they don’t show up, show up late, or don’t follow directions. We focus on being on time, and we give a two hour window in which we will arrive. We also […]
Here are some toilet features that you might not know about already, but which are useful enough that you’ll wonder how you ever did without them. (I hope that some of this information will serve to enhance your repertoire of potty jokes.) Most people don’t think about the water surface area in the toilet bowl […]
Does anything on this website bug you? Nothing is too small or too big.
If there is something we can fix, we’d love to know. As a thank you for sharing with us, we’ll send you a free container of BioSmart to help keep drains clean.
