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How to Prevent Plumbing Failures This Winter

Diamond Club

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Plumbing failures are definitely not fun. We depend on our toilets, showers, kitchen sinks, and laundry so much every day, but we tend to take them for granted. It’s complete havoc if they stop working, but it’s probably even more catastrophic if the plumbing in a home ruptures or breaks completely. (Parts of your home are generally made out of materials like wood and paper, and contact with water can lead to mold or other serious issues.) Now that winter is coming up, here are a few easy things you can do to make sure your home is prepared.

An Ounce of Prevention

We see outside hose connections that have frozen and burst more frequently than any other kind of plumbing failure during the wintertime. Generally speaking, what happens is people leave their hoses hooked up to the hose bib. Any water in the hose bib will freeze and expand, causing it to burst. Of course, you can prevent this from ever happening by simply disconnecting the hose. But someone might decide to use the water hose on a day when it’s not very cold (maybe to wash the car). A couple of days later, freezing temperatures come and you realize that the hose is still connected. Just try to be extra diligent throughout the winter to keep those hoses unhooked, because it’s an easy way to prevent major damage. (If you just have a hose bib, you’ll also need to find its shutoff valve and cut it off. For frost-free wall hydrants, on the other hand, you can generally just disconnect the hose.)

Winterize

Some homes have plumbing like an outdoor kitchen or outdoor shower. Maybe it’s a dock down at the lake with freshwater. These fixtures need to be properly winterized—just turning the water off isn’t good enough. The pipe can burst if it hasn’t been drained completely. (Air is sometimes used to blow any water out of the faucet.) Ice makers, refrigerators, or other similar appliances might also be on the outside patio. They need to be blown out so that they don’t freeze.

Close off the Airflow

One area that easily gets skipped over is the crawlspace. When a weeklong cold spell arrives with below-freezing weather and wind, it’s very common for all the plumbing inside a crawlspace to get frozen solid. You can prevent that by simply making sure the crawlspace door and vents are all shut securely. Heat from the house will be able to keep the space conditioned enough that the plumbing won’t freeze.

Check You Insulation

In more rural communities we regularly see wellheads, well houses, and well pits where the insulation was wet, unmaintained, or removed during the summer while maintenance was being performed. You’ll need to check the insulation in all of these areas to make sure it’s properly installed and doing its job.

Don’t Forget the HVAC

People with lake houses often turn the heat down low enough to still keep the space conditioned. In that case, it might be a good idea to make sure the HVAC system is working properly. Otherwise, we do offer a winterization service that’s only a call away. If you have any questions about preparing your home for the upcoming winter, contact us today or give us a call at 540-483-9382.

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All the Players Involved

There are quite a few influencers who have really left their mark on Wisler Plumbing & Air. I think we have to just start at the beginning, and that means looking at the Wisler Family. My father founded the company and I grew up along with my siblings in the family business. Whether it’s my mom, father, or even my brothers and myself, all of us have definitely left our own unique mark. I sometimes think of Wisler Plumbing & Air as a living organization—it kind of has a personality of its own. Anyone who’s been around long enough for the whole ride can see which areas of the organization have been influenced by the Wisler Family. Of course, I would be foolish not to also give credit to the key players who have been employed here. (Some have moved on to other opportunities and some are still with us.) They’ve definitely had an important influence as well.

Success Group International

In 2001, We joined the Contractor Success Group, which is now commonly known as Success Group International (SGI). SGI has been an influencer in this organization for a very long time. We’ve subscribed to their system and way of thinking, which is really about operational excellence and making sure we serve our customers in the best way our industry has to offer. Members of the group are company owners, and a handful of them have directly influenced Wisler Plumbing & Air. We’ve attached to the ones with common values or a common philosophy and gleaned off of their experiences (and they’ve done the same with us). Success Group International and its associated companies from around the country have influenced us greatly over the last 20 years.

Mentors Throughout Time

Both me and my father have also had several mentors and consulting firms over the years. We were part of an organization called C12, which was led by John Netzel at the time. The group has dissolved, but it has left an influence on our company and guided us through four or five years of business. Carl Nielsen from Nielsen Group in Texas has helped us with our people management and impacted the culture in a special way. He’s worked with us for over 15 years. Wisler Plumbing & Air has a story, and the Wizard of Ads team has helped us to tell that story to the public. They’ve definitely influenced this organization and impacted our growth. More people have become aware of us and appreciate what we stand for and the value we offer our community.

Do You Want to Be Part of the Team?

Quite a few people have been a significant part of who and what we are today. If you have any questions or want to learn more about working with the team at Wisler Plumbing & Air, contact us online or give us a call at 540-483-9382.

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Here’s a 5-item checklist everyone can use for heating and cooling each quarter of the year:

Replace indoor air filters.

Everyone’s HVAC system has an air filter somewhere inside the home. It may be behind your return grille, it may be a whole house air filter that’s next to the HVAC unit, or it could be an air filter that’s just right on top of the unit. It’s so important that those filters are changed and maintained. One point I would like to mention about filters is that it’s easy to go to a big box store or hardware store and find filters marketed as being able to trap allergens. You need to be very careful with those types of products because they have very fine filtration, which can get stopped up really easily. Yes, they do catch a lot of stuff, but they’re not going to last anywhere nearly as long as a normal fiberglass filter. If you do get one of these types of products, you’ll have to replace them more often.

Clean and clear outside units.

Most people in our area have heat pumps, which have a unit outside of the house. Generally, it’s located along the outside wall of the house somewhere. In the fall, it’s a good idea to make sure there are no leaves near the unit. In the winter when we may have snow for a long period of time, make sure that there isn’t any snow buildup on or around the unit. Pollen or other debris should also be removed before it has a chance to build up. Additionally, you should make sure not to set objects like water hoses on top of the unit.

Keep indoor floors clean.

The floor around the inside unit—regardless of whether it’s a gas furnace or even an air handler—should be kept clean. This is where the unit draws in air, and sometimes there are leaks around the return air. If this area is really dusty or it has a lot of pet dander, it can get sucked up into the system. That’s why it’s a good idea to keep the floor around the return air grille clean. The filter blocks these things from getting into the system for the most part, but not around the unit.

Turn off water to humidifiers during summer.

The humidifier is an indoor item that isn’t needed during the summer. You wouldn’t want it dripping water, and you also wouldn’t want anything within the unit to malfunction. That’s why turning off the water to the humidifier during this season is a good idea.

Keep an eye on the condensate drain.

Most indoor units have a condensate line. Some units (like gas furnaces) will condensate year-round, while others (like heat pumps or air handlers) will just condensate in the summer. Just make sure that you’re keeping an eye on it because sometimes the condensate drains or the inside pan can get stopped up. If you see any water around the unit, you’ll definitely want to get it checked out before a flood or water damage occurs inside the house.

For homeowners who want an easy way to keep their heating and cooling systems well-maintained, we offer a Diamond Club membership. Included with the membership is one free annual plumbing visit where a technician flushes the water heater and inspects the plumbing. It also includes two free maintenance checks for the HVAC: one for the heating and one for the cooling. This is an ideal plan to check the system and make sure it won’t encounter problems in the future. If you have any questions, contact us, or give us a call at 540-483-9382.

☐ ☑ ☒

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When it comes to choosing a new heating and air system, I think it would be wise to pay attention to three main priorities: comfort, safety, and money savings. Here are some questions to ask as a good starting point.

Comfort

Improving airflow goes a long way toward improving a home’s overall comfort level. Someone might decide to replace the heating and air system because they always have to bundle up with a blanket on the couch, or because a bedroom or basement is much colder than the rest of the house. But before taking out an existing system just to put the exact same thing back in, you might want to ask the question, can the issue be solved by redesigning the ductwork or putting in an extra return instead? In many homes, the original design of the heating and air system isn’t very good. You’ll want to optimize the airflow (out of the vents and through the return) in bigger rooms and/or rooms with high heat loss.

There could also be issues with the sizing of the actual system itself, especially in tract homes or contractor-built homes where they try to skimp on the size of the unit. The basement might be colder than the rest of the house because the thermostat is upstairs and there’s no way to regulate the temperature (which we fix by using zones). The bottom line is, you should focus on comfort. On a hot or cold day, ask yourself, is there anywhere in the home that I’m not comfortable? The question could be explored by a consultant or professional.

 

Safety

When it comes to safety, air quality is a relevant consideration for every system. It’s pretty rare for a heating and air system to have mold inside of it simply because of the sheer amount of airflow. But if the system hasn’t been working properly, the filters haven’t been changed, or the vents have all been shut off, airflow will be drastically reduced. This can cause condensation and lead to moisture buildup, which is the perfect environment for mold growth when combined with a warm area. Mold is definitely a safety concern for the health of the individuals in the home.

 

For natural gas units, LP (liquid propane) gas units, oil-fired systems, or maybe even diesel units (if the system is extremely old), it’s important not to minimize the concern for safety. A good question to ask is, Do I have a gas system? From there, you might want to ask, is it vented properly? Is it up to code? Maybe have the flames tested to see if they burn clean. Those issues can influence carbon monoxide, which could actually go into your duct system and be dispersed throughout the home.

Money Savings

How much it costs for a heating and cooling system to do its job can result in overpayment. You’ll want to ask, how old is my system? What is the current SEER rating? Is hot or cold air being wasted from leaks as it travels through the ductwork? The current SEER rating gives you an idea of whether or not the system is as efficient as necessary. Technology has come a long way over the last 20 years, so if you have a system around that age, it’s probably largely inefficient and costing you extra money each month to heat or cool your home.

We offer both heat and cool checks, depending on the time of year. These checks are free right now, so if you call in and get it scheduled, we’ll uncover any issues when it comes to comfort, safety, and money savings. Contact us online or give us a call at 540-483-9382.

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Plumbing is a part of the home that sometimes gets forgotten, but I would say that its integrity is just as important as the safety of an electrical system. Once water gets into a material like wood, the two won’t interact very well with each other. The resulting water damage can be extremely traumatic to a home. You’ll end up having to rip out and replace all the affected surfaces. Being able to prevent unnecessary emergencies like these is one of the main reasons why a plumbing inspection is important. Nobody will be able to prevent everything bad from happening, but you can definitely go a long way.

 

It’s a best practice to maintain the systems that you’re responsible for. We commonly recognize that certain things need to be maintained, like our bodies, our cars, or even the painted walls in our rooms. (Most of us know better than to use a car without ever maintaining it.) Other items that also need to be maintained might sometimes get neglected, maybe because we don’t really see or notice them on a daily basis. Plumbing tends to be one of those things—if/how you maintain it will determine how much money it ends up costing you. For instance, if you don’t flush your water heater, sediment buildup will cause you to pay more on your utility bill.

 

You’ll want to make sure that you’re doing maintenance a little bit at a time so you won’t suddenly be surprised by an emergency issue or an unnecessarily high utility bill. We offer a Diamond Club membership that includes maintenance visits for plumbing, heating, and air. Clients with a membership just need to reach out to us and schedule their inspections. Current Diamond Club members get two free HVAC visits per year (one for cooling and one for heating), and one free plumbing visit per year. For more information, contact us online or give us a call at 540-483-9382.

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The Diamond Club is a very special program we have within Wisler Plumbing. We’re extremely proud of the great service we provide to members on an annual basis. Diamond Club members can get a total of 3 free visits every year, including one annual visit for plumbing and two visits for HVAC. These visits are significant when it comes to keeping your home in good working order.

 

For the plumbing visit, we do maintenance of the water heater, which includes flushing the heater and checking its safety devices. We also have a checklist with about 175 points, which involves going around the entire house, working the valves, making sure everything is working properly, and dye testing the toilets to make sure you’re not wasting any water. If there happens to be something like a leak under the sink that you don’t know about, we’ll catch it and let you know. We call this plumbing visit our maintenance and safety inspection, and it’s invaluable in making sure that we’ll detect any potential problems before they turn into a sudden emergency that surprises you out of nowhere.

 

For the two HVAC visits, you’ll get a heat check or a cool check, depending on the time of year.  (During the cooler months you’ll get the heat check, and during the summer months you’ll get the cool check. We do charge for any maintenance that might need to be done.) In each HVAC visit, we’ll check the levels and see how the HVAC system is working. Our checklist has about 100 points, depending on how many systems you have.

 

Another key benefit that Diamond Club Members receive is preferred service. Sometimes an extremely urgent situation will come up when you least expect it. It might happen during a time when it seems like everyone else has a need as well. If a Diamond Club member calls in to our company with a need—even if we’re fully booked—we’ll bump non-members back in the schedule to provide our Diamond Club members with priority service.

 

Members also receive a much longer warranty on most repairs. If we repair a toilet, for instance, and we replace the fuel valve, it normally comes with a 1 year warranty. As a Diamond Club member, you’ll get a 2 year warranty instead. If we replace a fixture (like a toilet, faucet, sink, etc.) and you’re a current member, you’ll get a lifetime warranty on the component as long as you keep your Diamond Club membership active. This is a huge benefit for someone who buys a fixture like a toilet because it means that you’ll never have to worry about it again as long as you’re an active member.

 

Diamond Club members also get discounts, including a 10% discount on service and repairs done in your home. As a member, you’ll have this discount applied even if you get a replacement. Depending on what kind of work we do, you’ll probably get back somewhere from 10 to 15 times the value of what you paid for the program within one year of membership. It’s kind of a no-brainer for homeowners who are concerned about their home and its longevity.

 

It’s easy to sign up for the Diamond Club. You can do it right over the phone without even having anyone come over to your house. However, if you do have a service call set up, whoever comes to your home would be happy to sign you up. If you have any questions, contact us online or give us a call at 540-483-9382.

 

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