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How to Prevent Plumbing Failures This Winter

Diamond Club

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Plumbing failures are definitely not fun. We depend on our toilets, showers, kitchen sinks, and laundry so much every day, but we tend to take them for granted. It’s complete havoc if they stop working, but it’s probably even more catastrophic if the plumbing in a home ruptures or breaks completely. (Parts of your home are generally made out of materials like wood and paper, and contact with water can lead to mold or other serious issues.) Now that winter is coming up, here are a few easy things you can do to make sure your home is prepared.

An Ounce of Prevention

We see outside hose connections that have frozen and burst more frequently than any other kind of plumbing failure during the wintertime. Generally speaking, what happens is people leave their hoses hooked up to the hose bib. Any water in the hose bib will freeze and expand, causing it to burst. Of course, you can prevent this from ever happening by simply disconnecting the hose. But someone might decide to use the water hose on a day when it’s not very cold (maybe to wash the car). A couple of days later, freezing temperatures come and you realize that the hose is still connected. Just try to be extra diligent throughout the winter to keep those hoses unhooked, because it’s an easy way to prevent major damage. (If you just have a hose bib, you’ll also need to find its shutoff valve and turn it off. For frost-free wall hydrants, on the other hand, you can generally just disconnect the hose.)

Winterize

Some homes have plumbing like an outdoor kitchen or outdoor shower. Maybe it’s a dock down at the lake with freshwater. These fixtures need to be properly winterized—just turning the water off isn’t good enough. The pipe can burst if it hasn’t been drained completely. (Air is sometimes used to blow any water out of the faucet.) Ice makers, refrigerators, or other similar appliances might also be on the outside patio. They need to be blown out so that they don’t freeze.

Close off the Airflow

One area that easily gets skipped over is the crawlspace. When a weeklong cold spell arrives with below-freezing weather and wind, it’s very common for all the plumbing inside a crawlspace to get frozen solid. You can prevent that by simply making sure the crawlspace door and vents are all shut securely. Heat from the house will be able to keep the space conditioned enough that the plumbing won’t freeze.

Check You Insulation

In more rural communities we regularly see wellheads, well houses, and well pits where the insulation was wet, unmaintained, or removed during the summer while maintenance was being performed. You’ll need to check the insulation in all of these areas to make sure it’s properly installed and doing its job.

Don’t Forget the HVAC

People with lake houses often turn the heat down low enough to still keep the space conditioned. In that case, it might be a good idea to make sure the HVAC system is working properly. Otherwise, we do offer a winterization service that’s only a call away. If you have any questions about preparing your home for the upcoming winter, contact us today or give us a call at

540-483-9382.

 

 

 

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Most of us probably don’t think about routine maintenance very often. We wouldn’t want to either, because maintenance can be a pain. It costs money and it takes time out of our schedule. But I think we’d all agree that if we didn’t change our car’s oil, we’d have to buy a new one much sooner. Maintenance isn’t very fun, but it’s even less fun to buy an expensive replacement earlier than we’d have to otherwise. So do people really need to maintain their plumbing systems and heating and air systems? It’s absolutely in everyone’s best interest, just like maintaining the yard, painting the walls, or changing a car’s oil.

Sometimes it’s harder to see the benefits of HVAC or plumbing maintenance because it’s not tangible or immediately visible to our eyes. The quality of the air we breathe inside our homes is invisible but incredibly important. All the air in our home travels through the HVAC system’s heat exchanger or condenser. If the system isn’t maintained, the air is going to pick up contaminants, dust particles, and allergens and get dispersed throughout the home. There are very real health benefits to maintaining your water source, too, primarily because our drinking water often comes from the plumbing system. How well it’s maintained (especially the water heater or well) will determine the level of contaminants in your water.

Maintenance also allows systems to reach their full potential. Just like you’ll get more mileage out of a car if you perform regular oil changes, your HVAC and plumbing systems will last much longer with regular maintenance. You can do some of the maintenance yourself, like changing the air filter or connecting a hose to the bottom of the water heater to flush it out. But other maintenance requires a professional, like cleaning the internal parts of the HVAC system or changing the anode rod in the water heater’s tank. Anything you do in terms of maintenance will increase the potential lifespan of that particular system.

One of the things that nobody ever likes is overpayment. Whenever a heating & air system or water heater isn’t maintained, I can almost guarantee that it’s causing you overpayment when it comes to the electric or gas bill. In this sense, HVAC and plumbing maintenance has a return on investment because the increased efficiency will reduce your utility payments every month. Yes, it might be a little costly to have that maintenance done upfront, but it’ll definitely pay you back dividends.

Wisler Plumbing & Air doesn’t change the oil in people’s cars, sadly. But the good news is that we have an awesome program called the Diamond Club. Included in the club is plumbing maintenance, water heater flushing, and water heater inspection once per year. It also includes two yearly heating & air visits: one for the hot season and one for the cool season. During these visits, we check the system to make sure it’s working properly. (Cleaning, part replacement, or component maintenance isn’t included.) For one reasonable price, we get all of this done as part of the Diamond Club program. If you have questions, just contact us today or give us a call at 540-483-9382.

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There are times when you need to call a plumber and discuss what’s wrong with your plumbing.  That discussion may include terms specific to the plumbing trade and those terms can be confusing if you have never heard them before. The trades use very technical language, and plumbing in particular has a lot of weird names for things. Here are some of the most common terms that you might not already know.

 

Stop valve – You’ll find these under the cabinets or under the toilet. Right where water comes out of the wall or floor, there’s a little valve you can use to turn the water on or off before it gets to the fixture. Anytime someone mentions a ‘stop’, ‘stop valve’, ‘emergency shutoff valve’, or ‘emergency stop’, they are referring to this shutoff valve located right at the fixture.

 

P-trap – This is generally found underneath the sink (kitchen sink, bathroom sink, etc.). It’s the funny looking pipe segment right under the drain. Plumbers will say something like, “I need to take the p-trap off to get the object that got stuck in there.” It gets its name because it looks like a P if you take it apart and stand it up on its end. The p-trap’s job is to hold water in order to prevent sewer gas from coming back into your home.

 

Drain cleaning – This is a term that’s frequently taken for granted. Drain cleaning is not simply unstopping a drain. If you have a stopped-up drain, yes, putting a cable down will unstop it. However, as the name indicates, drain cleaning is where the pipe or drain is actually cleaned. This can be done with a cable or with high-pressure jetting. Remember, when a plumber references drain cleaning, they’re actually referring to something other than just unstopping the drain.

 

Ball valve – A ball valve is generally a shutoff valve. It has a lever, and is frequently found where the main water comes into your home. When someone refers to the ball valve, they may be talking about that main water shutoff—but not necessarily.

 

Gate valve – You can differentiate a gate valve from a ball valve by checking whether it uses a lever or a round handle. A ball valve uses a lever, whereas a gate valve will have a round handle.

 

Fill valve – A fill valve is a component in the back of the toilet tank. The water connects to it, and it’s what fills up the toilet tank so you can flush it.

 

Flapper – Most people probably know what a flapper is, but there are some who don’t. A flapper is a component located in the back of the toilet tank. When you push down on the toilet handle, the flapper lifts up to allow water to flush the toilet. Sometimes you’ll hear a plumber say, “The flapper is leaking,” or “The flapper went bad.” That means the rubber component in the toilet tank needs to be replaced.

 

Wall hydrant, hose bib – These devices are located on the outside of your home (generally speaking), where a hose is attached. A wall hydrant is different from a hose bib, because wall hydrants are designed to be frost-free or freezeproof. In other words, they don’t need to be winterized. Wall hydrants go into the home and the water is shut off, preventing ice that would cause the pipe to burst. Hose bibs are much simpler devices that do need to be winterized.

 

Supply line – A supply line is the water tube that goes from the stop valve at a fixture up to the actual faucet, toilet, or even washing machine. (The lines that go to washing machines are often just called washer hoses.)

 

Cleanout – This is basically an access point to your drains. Sometimes you might see a plug or cap that can be unscrewed somewhere in your basement, or maybe a crawlspace under your sink. The cleanout is used to allow cables or cameras down the drain.

 

Water meter – Normally located on the street, a water meter is what the municipality uses to measure how much water you use during a curtain period of time in order to regulate your water bill.

 

Now that you know these commonly-used plumbing terms, you’ll be able to decipher the Greek language that plumbers use. Hopefully this knowledge comes in handy next time you’re getting service or talking about what’s going on in your home. If you have any questions, contact us or give us a call at 540-483-9382.

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Plumbing failures are definitely not fun. We depend on our toilets, showers, kitchen sinks, and laundry so much every day, but we tend to take them for granted. It’s complete havoc if they stop working, but it’s probably even more catastrophic if the plumbing in a home ruptures or breaks completely. (Parts of your home are generally made out of materials like wood and paper, and contact with water can lead to mold or other serious issues.) Now that winter is coming up, here are a few easy things you can do to make sure your home is prepared.

An Ounce of Prevention

We see outside hose connections that have frozen and burst more frequently than any other kind of plumbing failure during the wintertime. Generally speaking, what happens is people leave their hoses hooked up to the hose bib. Any water in the hose bib will freeze and expand, causing it to burst. Of course, you can prevent this from ever happening by simply disconnecting the hose. But someone might decide to use the water hose on a day when it’s not very cold (maybe to wash the car). A couple of days later, freezing temperatures come and you realize that the hose is still connected. Just try to be extra diligent throughout the winter to keep those hoses unhooked, because it’s an easy way to prevent major damage. (If you just have a hose bib, you’ll also need to find its shutoff valve and cut it off. For frost-free wall hydrants, on the other hand, you can generally just disconnect the hose.)

Winterize

Some homes have plumbing like an outdoor kitchen or outdoor shower. Maybe it’s a dock down at the lake with freshwater. These fixtures need to be properly winterized—just turning the water off isn’t good enough. The pipe can burst if it hasn’t been drained completely. (Air is sometimes used to blow any water out of the faucet.) Ice makers, refrigerators, or other similar appliances might also be on the outside patio. They need to be blown out so that they don’t freeze.

Close off the Airflow

One area that easily gets skipped over is the crawlspace. When a weeklong cold spell arrives with below-freezing weather and wind, it’s very common for all the plumbing inside a crawlspace to get frozen solid. You can prevent that by simply making sure the crawlspace door and vents are all shut securely. Heat from the house will be able to keep the space conditioned enough that the plumbing won’t freeze.

Check You Insulation

In more rural communities we regularly see wellheads, well houses, and well pits where the insulation was wet, unmaintained, or removed during the summer while maintenance was being performed. You’ll need to check the insulation in all of these areas to make sure it’s properly installed and doing its job.

Don’t Forget the HVAC

People with lake houses often turn the heat down low enough to still keep the space conditioned. In that case, it might be a good idea to make sure the HVAC system is working properly. Otherwise, we do offer a winterization service that’s only a call away. If you have any questions about preparing your home for the upcoming winter, contact us today or give us a call at 540-483-9382.

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All the Players Involved

There are quite a few influencers who have really left their mark on Wisler Plumbing & Air. I think we have to just start at the beginning, and that means looking at the Wisler Family. My father founded the company and I grew up along with my siblings in the family business. Whether it’s my mom, father, or even my brothers and myself, all of us have definitely left our own unique mark. I sometimes think of Wisler Plumbing & Air as a living organization—it kind of has a personality of its own. Anyone who’s been around long enough for the whole ride can see which areas of the organization have been influenced by the Wisler Family. Of course, I would be foolish not to also give credit to the key players who have been employed here. (Some have moved on to other opportunities and some are still with us.) They’ve definitely had an important influence as well.

Success Group International

In 2001, We joined the Contractor Success Group, which is now commonly known as Success Group International (SGI). SGI has been an influencer in this organization for a very long time. We’ve subscribed to their system and way of thinking, which is really about operational excellence and making sure we serve our customers in the best way our industry has to offer. Members of the group are company owners, and a handful of them have directly influenced Wisler Plumbing & Air. We’ve attached to the ones with common values or a common philosophy and gleaned off of their experiences (and they’ve done the same with us). Success Group International and its associated companies from around the country have influenced us greatly over the last 20 years.

Mentors Throughout Time

Both me and my father have also had several mentors and consulting firms over the years. We were part of an organization called C12, which was led by John Netzel at the time. The group has dissolved, but it has left an influence on our company and guided us through four or five years of business. Carl Nielsen from Nielsen Group in Texas has helped us with our people management and impacted the culture in a special way. He’s worked with us for over 15 years. Wisler Plumbing & Air has a story, and the Wizard of Ads team has helped us to tell that story to the public. They’ve definitely influenced this organization and impacted our growth. More people have become aware of us and appreciate what we stand for and the value we offer our community.

Do You Want to Be Part of the Team?

Quite a few people have been a significant part of who and what we are today. If you have any questions or want to learn more about working with the team at Wisler Plumbing & Air, contact us online or give us a call at 540-483-9382.

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Here’s a 5-item checklist everyone can use for heating and cooling each quarter of the year:

Replace indoor air filters.

Everyone’s HVAC system has an air filter somewhere inside the home. It may be behind your return grille, it may be a whole house air filter that’s next to the HVAC unit, or it could be an air filter that’s just right on top of the unit. It’s so important that those filters are changed and maintained. One point I would like to mention about filters is that it’s easy to go to a big box store or hardware store and find filters marketed as being able to trap allergens. You need to be very careful with those types of products because they have very fine filtration, which can get stopped up really easily. Yes, they do catch a lot of stuff, but they’re not going to last anywhere nearly as long as a normal fiberglass filter. If you do get one of these types of products, you’ll have to replace them more often.

Clean and clear outside units.

Most people in our area have heat pumps, which have a unit outside of the house. Generally, it’s located along the outside wall of the house somewhere. In the fall, it’s a good idea to make sure there are no leaves near the unit. In the winter when we may have snow for a long period of time, make sure that there isn’t any snow buildup on or around the unit. Pollen or other debris should also be removed before it has a chance to build up. Additionally, you should make sure not to set objects like water hoses on top of the unit.

Keep indoor floors clean.

The floor around the inside unit—regardless of whether it’s a gas furnace or even an air handler—should be kept clean. This is where the unit draws in air, and sometimes there are leaks around the return air. If this area is really dusty or it has a lot of pet dander, it can get sucked up into the system. That’s why it’s a good idea to keep the floor around the return air grille clean. The filter blocks these things from getting into the system for the most part, but not around the unit.

Turn off water to humidifiers during summer.

The humidifier is an indoor item that isn’t needed during the summer. You wouldn’t want it dripping water, and you also wouldn’t want anything within the unit to malfunction. That’s why turning off the water to the humidifier during this season is a good idea.

Keep an eye on the condensate drain.

Most indoor units have a condensate line. Some units (like gas furnaces) will condensate year-round, while others (like heat pumps or air handlers) will just condensate in the summer. Just make sure that you’re keeping an eye on it because sometimes the condensate drains or the inside pan can get stopped up. If you see any water around the unit, you’ll definitely want to get it checked out before a flood or water damage occurs inside the house.

For homeowners who want an easy way to keep their heating and cooling systems well-maintained, we offer a Diamond Club membership. Included with the membership is one free annual plumbing visit where a technician flushes the water heater and inspects the plumbing. It also includes two free maintenance checks for the HVAC: one for the heating and one for the cooling. This is an ideal plan to check the system and make sure it won’t encounter problems in the future. If you have any questions, contact us, or give us a call at 540-483-9382.

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