Customer Relations at Wisler Plumbing and Air - Wisler Plumbing & Air

Wisler Plumbing and Air adheres to a high standard to ensure that the customer experience is outstanding. All of the individuals within our organization strive to have caring and courteous interactions with our clients. In order to maintain this high standard, we are committed to hiring and training people who understand the importance of proper communication.

When customers call Wisler Plumbing and Air, we want them to feel like family. Plumbing issues can be frustrating, since the situation might be urgent and/or cause damage to the home. Since many of our clients are already on edge, the person they speak with needs to be especially caring and courteous. We don’t want to make the problem they are having even worse.

One thing we do to minimize our clients’ frustration is offer a two hour appointment window. An important part of caring for our clients is making sure we respect their time. We try our best to be punctual for all appointment windows. However, if we foresee that we will not be able to make the appointment on time, we will call to let our client know. If they are taking time off of work or waiting for notification to meet us at their home, we will keep them updated as soon as we know the situation has changed. Whenever we cannot meet one of our commitments, it is very important that we maintain our caring and courteous standard.

We know that we aren’t perfect, and we will own up to our mistakes. It is our priority to make things right whenever we fall short. While these occurrences are few and far between, we are not afraid to apologize whenever they do happen.

We value your feedback—that is how we know we are not only meeting our standards, but we are meeting yours as well. Whether positive or negative, our team cannot get better without your input. If you would like to share your experience, contact us and let us know how we are doing. You can reach us at (540) 352-4262.