You know the old adage, there’s more than one way to skin a cat? Everyone has their own way of doing things. When I talk about the Wisler way, I’m not saying it with arrogance, but as a way to describe our approach to getting things done. There are definitely many different perspectives and other successful ways for a business to function. The Wisler way is how I label what I’m about to share—these are some of the main things we’ve found to be helpful to our success.
First of all, we’re selective, meaning we focus on hiring the right people and making sure they’re a really good fit for our organization. More specifically, our organization is shaped by our customers’ needs. Customer feedback is what guides who we are and how we build our culture. Nobody likes the service personnel visiting their home to be rude, unknowledgeable, unable to get the job done right, disrespectful of their property, unable to be upfront, unfriendly, or unpleasant. We key in on these kinds of attributes because we know our customers need personnel who provide a high level of service. We fulfill those needs by by putting a strong focus on who we hire and how we hire. People’s homes are extremely precious—they hold the things that we find most dear, like our children and our parents. Anybody who steps foot in that environment needs to communicate safety, care, and respect. It takes a special person to be able to do that.
Next, we’ve found that people have to be trained, whether it’s from a technical standpoint or a professional standpoint. As we hire someone, we may find that they need training to improve specific skills (e.g., communication or service). Our organization is very much about growth and development, whether it pertains to the overall business or the individual. Someone may have the basic skills necessary to be a service technician or an administrative person within the business, but they can always develop various skills to become even better. That’s a big part of who we are.
Finally, because we fail a good bit, I think we need to focus on getting our work done right. (Perfectionism probably makes me a much harsher critic than most other people.) I do think there is a right and a wrong, and doing the right thing is important. It takes discipline and organization to get a clear view of the work you’ve done and then do the right thing, even if it’s not the easiest or most fun thing to do.
In summary, we focus on hiring the right people with the correct fit, we believe in personal growth and training people to obtain new skills, and we’re about being disciplined to do the right thing no matter what type of task it may be. If you have any questions, or give us a call at 540-483-9382.