Wisler Plumbing values your feedback. If we want to get better, we can only do so by listening to what our customers tell us. We reach out for feedback at multiple points during the service experience and take it to heart, even if it is negative.
After every service visit, we make a followup call consisting of five questions. We do this to make sure the initial visit was up to your satisfaction and also to make sure that our standards are being met. At that time, if there are any issues, we will make sure that they are addressed in a timely fashion. We take the information from these followup calls and share it with our team. We have training within our company three times a week, and your feedback is valuable for improving the quality of service that we deliver. Every team member in our company takes this extremely seriously.
Another point in time that we ask for clients’ feedback is when we leave a comment card. This card allows you to take some time to consider the true performance of the visit that you had. This is usually done at a later time, so you have had more time to consider how you would rate the technician and the organization as a whole. Once you’re done filling out the comment card, it’s simply a matter of placing it in your mailbox since the postage is prepaid by us. We give the comment cards to the technician that visited you and we also read them out loud to make sure any adjustments or praise that needs to be given to our team can be carried out.
At the completion of every remodeling project, a project survey is given to clients to make sure that we have excelled in all aspects. If there is anything that we need to know, this is the time that a remodeling client can point out any portions of the project that might need improvement (or the portions of the project that were done really well).
We are very committed to not only requesting feedback, but listening to the feedback and putting it back into our organization in a manner that can help us improve so we can offer unparalleled service. If you ever have any feedback to share with us, contact us directly or call 540-352-4262.