Wisler Plumbing and Air

Serving Roanoke and surrounding areas.

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We’re Presentable: More of the Big 20

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At Wisler Plumbing and Air, we live by the Big 20. You can go back a few posts and read about all 20 standards, but today we want to dive deeper into three of them.

We are caring and courteous.

We wear uniforms.

We clean up after ourselves.

We are caring and courteous.
Being caring and courteous is important to us. In our mission statement, it says that we will serve people, and I think being caring and courteous is a big part of that.

Many times, clients are dealing with an unexpected emergency that’s going to cost them money they were not ready to spend. Sometimes the breakdowns can be emergencies, which can be scary. Those are situations when being caring and courteous goes a long way.

Another way to put it is that we try to be empathetic. It’s not just a transaction to us, it’s a relationship. Our staff is sometimes in unfavorable weather or working where there is sewage present, and handling that in a very caring manner goes a long way.

We wear uniforms.
First impressions matter. If there is family at home, they’re going to be paying attention to what the service personnel looks like. They want to feel safe and secure. So, we are cautious about who we let into that environment. If someone is not dressed professionally, it can cause fear or anxiety.

It’s really just about making sure our first impression is done with care, and that we have consistency throughout our staff.

We clean up after ourselves.
We want to leave an area better than we found it. We use mats and we put on shoe covers. We keep vacuums on the trucks and make sure to clean up before we leave so that the customer isn’t having to come behind us to do it. We even carry all-purpose spray and rags to wipe things down when we are done. The job’s not complete until the cleanup is done.

If you want to work with a team that cares at this level, you can call Wisler Plumbing and Air at 540-483-9382.

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During an interview, we are looking for drive, humility, and communications skills. If someone is focused on learning and asking questions about training and careers at Wisler Plumbing and Air, that’s music to our ears.

Maybe lay out your goals for us and then ask: How can your organization help me achieve my goals? What does a career path look like?  We’re looking for an individual that knows how to ask questions.

Someone with good communication skills isn’t going to ask inappropriate or condescending questions or ask anything that’s too personal. We’re looking for questions that indicate an individual isn’t overbearing and is going to have a good first impression with our customers and team.

We are always actively hiring. If you’re interested, go to wislerjobs.com to apply. You’ll then meet Debbie, who is our acquisition team member. For all other questions, you can reach us at 540-483-9382.

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“Flushable” wipes might be very convenient in the short-term, but they probably won’t be in the long-term. Many are advertised as flushable, but they’re still not healthy for your plumbing system. If you Google it, you’ll see that even public sewage disposal systems have had to adapt in the recent years to take on a high level of fiber-type material that’s in the sewage.

A septic system works because of bio material that breaks down biodegradable materials like toilet paper. Wipes are generally much stronger and thicker than toilet paper. So yes, they may be flushable, but it’s not toilet paper. They’re going to sit in the storage tank, and if you’re using a lot of them, they’re going to build up and cause problems.

They aren’t too common in the United States yet, but one thing to consider is a bidet. They have tremendous benefits, especially around hygiene. Using a bidet is cleaner than toilet paper, and if you’re caring for someone sick or elderly, they can be very handy.

I think of a client I had one time that had a cancer patient in their home that was constantly getting sick. They were using a lot of wipes and causing problems with their system. If you’re dealing with that, you definitely want to look into other solutions. One of them might be a bidet, or if you need to use wipes, put them in the waste basket instead of flushing.

If you’re interested in a bidet, you can reach out to us at Wisler Plumbing and Air. We generally use what’s called a bidet seat, which essentially transforms your toilet seat to second as a bidet. If you’d like more information, you can call us at 540-483-9382.

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For those that don’t know, I was a very young child when I first started riding with my dad, performing service calls. I was really only good for watching and annoying him and running back and forth to the truck for parts and tools.

As a very small company, it was just him and a couple other people, so there were a lot of late nights. I can remember him sending me back for a wrench or something, and in the dark outside, it felt like wandering through a bunch of landmines to me. It could’ve been a big dog, or just the fact that it was dark, but I’d always run.

It’s kind of funny that, even as teenagers and young adults, we would still run everywhere on the jobsite. People would look at us and laugh like, what in the world is wrong with you?  Nobody else runs like that to the truck. It was just a habit that we had formed, possibly from being scared of the dark when we were younger.

Being in different homes as a kid introduced me to families and people who were different than me. My dad always taught me that we were simply there to help and serve the client. It shaped me into who I am now.

If you’re looking for an experienced team to service your home in HVAC or plumbing, you can call us at 540-483-9382.

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In a previous post, I talked about the ‘Big 20,’ which is the minimum standard we hold ourselves to here at Wisler Plumbing and Air. I’m going to be diving deeper into each one, but today we’ll start with #3 on that list: We listen.

We definitely haven’t perfected it. I’ll start by saying that. But we realize there is a difference between listening to hear what someone is saying and listening to understand. When we go into a client’s home, we’re asking questions. We want to know what problems you’re experiencing, and how we can help solve them. If we don’t actively listen, we won’t be able to help in an effective way.

One of our other promises is that we will always recommend options. Part of recommending the right options is listening and evaluating. That’s going to guide what options we give to homeowners, and how we solve their problems. Our hope is that a large percentage of the time, those options are going to meet and exceed expectations.

Active listening is something we look for when we are hiring. We’re looking for people that are hungry, driven, humble, and have good communication skills. And I think active listening is part of good communication.

Sometimes we drop the ball. And when that happens, it becomes crucial for us to listen. When we receive feedback, we went to respond in an appropriate manner, to make sure that we are adapting to the new information. Sometimes it’s hard to hear that concern, but it is always one of our top priorities.

If you have any questions about the ‘Big 20,’ or want to work with the team at Wisler Plumbing and Air, you can reach out to us at 540-483-9382.

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At Wisler Plumbing & Air, we are always hiring and looking for great people to add to our team. In fact, no experience is necessary. Why do we say that?

We’re mainly talking about our in-field teams. Whether it be HVAC or plumbing, maintenance, service, or installers, we’re simply looking for phenomenal individuals that are willing to learn.

Both plumbing and HVAC can be very diverse trades. There is new construction plumbing, industrial plumbing, drain cleaning, and residential plumbing. Someone might have experience working in new construction, but that doesn’t necessarily translate to our niche, which is residential service, repair, and installation. Just because someone has experience, that doesn’t mean they’re going to be competent in our organization.

I like to use McDonald’s as an example. One of the things they’re known for is their consistency. More than likely, they’re not going to hire someone with experience in their specific processes. So, after they hire someone, they are going to train them in their processes. For example: the exact amount of pickles to put on the cheeseburger.

For us, it’s much easier to maintain our standards if we train after we hire. Someone may have experience installing water heaters a certain way for 10 years, and it can be very challenging for that individual to break those habits and uphold the different standards we have.

When it comes to our call center, bookkeeping, admin staff, and managers, we will train. However, we do look for people that have customer service, admin, or management experience in the support staff. Yes, we will train on our processes, but we look for some foundational experience to set them up for success.

Like I said, we are always hiring. We have several positions open, and I would encourage anyone that is interested to go to wislerjobs.com to fill out an application and start the process. And if you’d like a trained and competent team in your home, you can reach us at 540-483-9382.

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