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- By James Wisler
- Customer Service
- 11 Likes
The ‘Big 20’ is the minimum standard we hold ourselves to at Wisler Plumbing and Air. Onboarding for every single member of the team includes signing an agreement to uphold these standards while representing the company. When we make a mistake or come up short, we can always come back to these standards; we can take responsibility and take action to do better moving forward.Until now, the ‘Big 20’ has been mostly internal at Wisler Plumbing and Air, but today we’re going to share them, and we’ll get into greater detail in future posts.
- Show up on time.
- Do the job right.
- We listen.
- Neat appearance.
- Caring and courteous people.
- Well-stocked trucks.
- Drug free.
- Wear floor savers and lay down mats.
- Wear uniforms.
- Well-trained technicians.
- Personal phone answering.
- Background checks.
- Be honest.
- Hard workers.
- We value feedback.
- Clean up after ourselves.
- Give price in writing before the work is done.
- We stand behind our work.
- We smell good.
- Recommend options.